In partnership with Mobile Health and
The New Zealand Telehealth Forum


telehealth logo

Step 3: Developing Plans


Step 3 is your final preparation stage. It's at this point that you will have enough information that you can write plans to a) gain approval for the project; b) outline key responsibilities during the rollout and c) determine how and when you will promote the programme.

Key questions to answer in Step 3:

  • What is the proposed scope of the telehealth programme?
  • What is the estimated demand for the services you will offer?
  • What will be the financial impact (positive or negative) on the organisation?
  • Can you demonstrate a return on investment?
  • Is the programme model revenue generating or requiring subsidy?
  • Who will be responsible for training staff?
  • Who will be responsible for tasks such as scheduling and billing?


Click the following categories to open

Business Plan

Bringing together information gathered in Step 1 & 2, developing a business plan will give clarity on costs, benefits and market demand, as well as an understanding of how the programme will impact Develop Plans. Click here for a worksheet and plan template

Working Plan

At this stage, it is also useful to create a plan for roles and responsibilities in the programme rollout. Including specific tasks and dates for completion, this plan will lead you through the implementation process. Click here for a plan template.

Communication Plan

Prior to purchasing, we also recommend you create a plan regarding how you will communicate about the telehealth programme to internal and external customers.  Detailing tactics, a budget for marketing and timeframes for action, this plan will come into action during the implementation phase. Click here for more information.