Step 3: Developing Plans
Step 3 is your final preparation stage. It's at this point that you will have enough information that you can write plans to a) gain approval for the project; b) outline key responsibilities during the rollout and c) determine how and when you will promote the programme.
Key questions to answer in Step 3:
- What is the proposed scope of the telehealth programme?
- What is the estimated demand for the services you will offer?
- What will be the financial impact (positive or negative) on the organisation?
- Can you demonstrate a return on investment?
- Is the programme model revenue generating or requiring subsidy?
- Who will be responsible for training staff?
- Who will be responsible for tasks such as scheduling and billing?
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Bringing together information gathered in Step 1 & 2, developing a business plan will give clarity on costs, benefits and market demand, as well as an understanding of how the programme will impact Develop Plans. Click here for a worksheet and plan template
At this stage, it is also useful to create a plan for roles and responsibilities in the programme rollout. Including specific tasks and dates for completion, this plan will lead you through the implementation process. Click here for a plan template.
Prior to purchasing, we also recommend you create a plan regarding how you will communicate about the telehealth programme to internal and external customers. Detailing tactics, a budget for marketing and timeframes for action, this plan will come into action during the implementation phase. Click here for more information.