In partnership with Mobile Health and
The New Zealand Telehealth Forum


Video Interpreting Service Adopted in Health - 2/3/2015vri

Video Remote Interpreting (VRI) is a service providing New Zealand sign language users with easy access to sign language interpreters in remote locations. The service covers government agencies, but in recent times has seen increasing use in the health sector.

In the health care setting, the patient attends an appointment with their health care provider as usual. A video link is then established between the health care facility and the remote interpreter, allowing the interpreter to translate effectively between the parties.

All communications between the patient and health care professional are kept in strict confidence by the interpreter. The interpreters are required to be qualified and must abide by the Sign Language interpreters association of New Zealand (SLIANZ) code of ethics.

This service is provided to deaf people free of charge. The service must be booked two days in advance. Patients wanting to access this service can do so by following a simple online booking process on the VRI website: